FAQs

We are the leading bike tour operator on Phu Quoc Island with extensive experience. From start to finish, every detail of our tours is carefully planned and executed to the highest service standards. Our itineraries highlight local destinations rarely known to foreign visitors and offer a perfect blend of culture, sightseeing, and fun. Our bikes are meticulously maintained and kept in excellent working condition. Safety is always our top priority, and to ensure this, our guides are trained to handle any situation that may arise during the tour. Join us for an exciting journey on Phu Quoc Island.

You can book a tour through our website by selecting your desired package and following the booking instructions. Alternatively, you can contact our customer service team for assistance.

We accept various payment methods, including credit/debit cards, PayPal, bank transfers, and some digital wallets. Please refer to our payment page for more details.

Yes, we use industry-standard encryption and secure payment gateways to ensure your payment information is protected.

You can change your booking by contacting our customer service team. Changes are subject to availability and may incur additional charges.

Our cancellation policy varies depending on the tour package. Please refer to the specific tour terms and conditions for detailed information. Generally, cancellations made within a certain period may incur a fee.

We will provide a detailed packing list upon booking. Typically, you should bring comfortable clothing, suitable cycling shoes, sunscreen, a helmet, and water.

Safety is our top priority. Our tours are led by experienced guides trained in first aid and emergency response. We also conduct regular risk assessments and adhere to local safety regulations.